Terms and Conditions

The online shop at https://www.hapishi.shop is operated by:

Kianoush Mohammadian
Bellevue 35
22301 Hamburg
Germany

Phone: +49 176 216 33 208
E-mail: customercare@hapishi.shop

Note: The VAT identification number and, if applicable, the commercial register number must be provided here (§ 5 of the German Telemedia Act / TMG). This information is legally required.

These General Terms and Conditions (hereinafter "GTC") govern all contracts concluded between Kianoush Mohammadian (hereinafter "HAPISHI", "we" or "us") and the customer (hereinafter "you" or "customer") via the online shop at https://www.hapishi.shop.

The version of the GTC valid at the time of the conclusion of the contract shall apply. We do not recognise deviating or supplementary terms and conditions of the customer unless we have expressly agreed to them in writing. These GTC apply to consumers within the meaning of Section 13 of the German Civil Code (BGB) as well as to entrepreneurs within the meaning of Section 14 BGB. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Note: Although this document is provided in English for international customers, according to Section 17.3, the German version of these GTC is legally binding. In the event of discrepancies, the German text shall prevail.

3.1 The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to submit an offer (invitatio ad offerendum).

3.2 By clicking the “Buy” or “Order with obligation to pay” button, you submit a binding offer to purchase the items in your shopping cart.

3.3 After receiving your order, you will first receive an automatic order confirmation by email; this does not yet constitute acceptance of your offer. The purchase contract is only concluded when we explicitly accept your order by email or ship the goods.

3.4 HAPISHI stores the contract text. After the contract is concluded, you can view your past orders in your customer account (if available). The GTC can be accessed on the website at any time.

By using the website and placing orders, you agree to the following:

• to place only legally valid orders
• that you are at least 18 years old and have full legal capacity to enter into contracts
• not to place false or fraudulent orders; if there is a reasonable suspicion of such an order, we are entitled to cancel it and inform the competent authorities
• not to use the products for illegal or unauthorized purposes
• not to transmit malware, viruses or other destructive code
• to provide complete and correct contact and delivery data.

Any breach of these obligations entitles HAPISHI to terminate the contract with immediate effect.

5.1 HAPISHI offers pet food and pet supplies. The product range may be changed or expanded at any time. Promotional prices and special offers are only valid for the specified period.

5.2 Product images on the website are for illustration purposes only and may differ slightly from the actual product. The product description (color, weight, content, composition) is decisive.

5.3 HAPISHI collaborates with the following dropshipping providers, who may ship some of your orders directly to you:

• zoodrop.de
• vandermeerrotterdam.de

Note (legal review required): For pet food, certain information is mandatory on the label according to Regulation (EC) No 767/2009 (composition, analytical constituents, intended use, manufacturer). Please ensure that your suppliers provide this information in their product data for every item listed in the shop.

6.1 All displayed prices are final prices in Euros (EUR) and include the applicable statutory value-added tax (VAT) in accordance with Section 1 (1) of the German Price Indication Ordinance (PAngV). Any delivery and shipping costs incurred will be shown separately during the order process.

6.2 The price displayed on the website at the time of the order is decisive. Price changes after receipt of the order do not affect already confirmed orders.

6.3 Full payment of the entire order amount (product price including any shipping costs) is due before delivery.

6.4 Should a pricing error occur on the website, we will inform you immediately and give you the opportunity to confirm the order at the correct price or to cancel it free of charge.

If we are unable to reach you, the order will be considered cancelled and any payments already made will be fully refunded.Note (to be completed): Please list all accepted payment methods here (e.g. PayPal, credit card, Klarna, bank transfer). Customers must be clearly informed of the available payment methods before completing their order in accordance with Section 312j (3) of the German Civil Code (BGB).

7.1 HAPISHI delivers within the European Economic Area (EEA). Products will be shipped to the delivery address you provide during the ordering process.

7.2 Delivery will be made as quickly as possible, depending on the chosen shipping method. The stated delivery times are non-binding estimates and exclude weekends and public holidays. Unforeseen circumstances (e.g., strikes, force majeure) may lead to delays.

7.3 Free shipping applies to all orders.

7.4 You are obliged to provide a complete and correct delivery address, including the recipient's name. HAPISHI is not liable for delays or failed deliveries due to incomplete or incorrect address details provided by you.

7.5 If you wish to change the delivery address after placing an order, please notify us immediately by email at customercare@hapishi.shop. Changes can only be considered before the goods are handed over to the shipping service provider.

8.1 The delivered goods remain the property of HAPISHI until full payment of the purchase price (retention of title).

8.2 For consumers, the risk of accidental loss or accidental deterioration of the goods passes to you or a person designated by you upon physical handover of the goods. For entrepreneurs, the risk passes upon handover to the shipping service provider.

INFORMATION ON CANCELLATION (for consumers only)

Right of Cancellation

You have the right to cancel this contract within fourteen (14) days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took physical possession of the goods. If you have ordered several goods in a single order that are delivered separately, the period begins on the day you received the last item.

To exercise your right of cancellation, you must inform us (Kianoush Mohammadian, Bellevue 35, 22301 Hamburg, Germany; Email: customercare@hapishi.shop; Phone: +49 176 216 33 208) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the sample cancellation form below, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we were informed of your decision to cancel this contract.

We will make the refund using the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay, and in any event no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the Right of Cancellation The right of cancellation does not apply to:

• goods that spoil quickly or whose expiry date would soon pass (e.g. certain types of pet food)
• sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery
• goods that have been manufactured according to consumer specifications or are clearly personalized.

Sample cancellation form: Please use the form below to inform us of your cancellation.

10.1 In addition to the statutory right of withdrawal, HAPISHI offers its customers the option to return unused and unopened items free of charge within 30 days from the date of purchase.

10.2 Conditions for a return:

• Item unused and unopened, in original condition
• Original packaging complete and intact
• Proof of purchase or order confirmation included

10.3 For online returns, please send the goods using the pre-paid return label included in your package to the following address:

HAPISHI.SHOP"Kianoush Mohammadian
Bellevue 35
22301 Hamburg
Germany

10.4 Once the returned goods have been received and inspected, the refund will be processed within 3 to 6 working days using the same payment method you used for the original purchase.

12.1 The statutory warranty rights apply. For consumers, the warranty period is two years from delivery of the goods, in accordance with Section 434 et seq. of the German Civil Code (BGB).

12.2 Consumers are requested to report obvious transport damage immediately to the delivery person and to notify HAPISHI accordingly. Failure to report such damage does not affect your statutory warranty rights but helps us assert claims against the shipping service provider.

13.1 HAPISHI shall be liable without limitation for damages resulting from injury to life, limb or health, and for damages caused by intent or gross negligence.

13.2 In the event of slightly negligent breaches of essential contractual obligations (cardinal obligations), liability shall be limited to the foreseeable, typical damage for the contract.

13.3 Any further liability for slight negligence is excluded.

13.4 The foregoing limitations of liability do not apply to claims made under a guarantee given by HAPISHI or to claims under the German Product Liability Act.

Your personal data is collected and processed in accordance with our Privacy Policy, which can be viewed on our website. The legal basis for this is the General Data Protection Regulation (GDPR) in conjunction with the Federal Data Protection Act (BDSG).

15.1 The European Commission provides an online dispute resolution (ODR) platform, which you can access at: https://ec.europa.eu/consumers/odr

15.2 HAPISHI is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Note: If you wish to voluntarily participate in arbitration, you must name the competent body and declare your willingness to do so. Otherwise, the notice in accordance with § 15.1 is sufficient to meet the requirements of § 36 of the German Consumer Dispute Resolution Act (VSBG).

16.1 These General Terms and Conditions and all contracts concluded via the online shop are governed by the law of the Federal Republic of Germany, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers, this only applies insofar as the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn (Article 6 of the Rome I Regulation).

16.2 The place of jurisdiction for disputes with entrepreneurs is Hamburg, Germany. For disputes with consumers, the statutory place of jurisdiction applies; this is generally the consumer's place of residence.

Correction note: In the original document, the "Maltese courts" were specified as the place of jurisdiction. This was impermissible for B2C transactions with German/EU consumers according to Articles 17-19 of the Brussels I Regulation (recast) and has been replaced by the legally correct place of jurisdiction, Hamburg, Germany.

17.1 Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a legally permissible provision that comes closest to the economic purpose of the invalid provision.

17.2 HAPISHI reserves the right to amend these GTC at any time. The version valid at the time of the conclusion of the contract shall apply.

17.3 These GTC are written in German, and the German version is legally binding. An English translation is provided to international customers as a service; in case of discrepancies, the German text shall prevail.

Should you have any questions or concerns, please contact us:

Kianoush Mohammadian
Bellevue 35, 22301 Hamburg, Germany
E-mail: customercare@hapishi.shop
Phone: +49 176 216 33 208

Valid from: May 1, 2026 · Applicable law: Federal Republic of Germany