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Order Cancellation Form

If you purchase products from our online shop as a consumer, you may have a legal right to cancel your order in accordance with applicable consumer protection laws. This right is commonly referred to as the "cancellation period" or "right of withdrawal." The cancellation period allows you to change your mind and withdraw from the purchase without having to give a reason. Unless a different period is prescribed by local law, you can exercise your right of withdrawal within 14 calendar days from the day on which you or a person designated by you received your order.

Please note that the right of withdrawal may not apply to certain products or services, including:

  • Custom-made or personalized items
  • Sealed goods that cannot be returned for health or hygiene reasons after the seal has been broken
  • Digital content that has been downloaded or accessed with your prior consent
  • Perishable goods or items with a limited shelf life
  • Other products for which no right of withdrawal exists under applicable law
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